wave

Frequently Asked Questions

  • Where can I buy Fish Said Fred?

    You’ll find us at Ocado, Tesco, Waitrose and Asda. For more info visit the Our fish page.

  • Are your products available outside the UK?

    Not right now, sadly. But follow us on Instagram, and we’ll let you know if that changes.

  • Do you supply directly to customers?

    We’re not able to right now, but in the future… you never know. Keep an eye on our social channels for future announcements.

  • How can we speak to someone?

    Best thing is to head over to our Get in touch page

  • Do your products contain nuts?

    No, they don’t. In fact, our factory is totally nut free.

  • Do your products contain dairy?

    Some of them do, yes. All allergens are written on the back of pack, so that’s the best place to check.

  • Do you use any allergens in your products?

    We do in some, yes. Please check the backs of our packs for full info. We work hard to reduce the risk of cross-contamination in our factories, but always check the label before buying if you’re allergic to something.

  • Is your packaging recyclable?

    It varies a bit from product to product, so it’s best to check the info on the pack.

  • Why isn’t all your packaging recyclable?

    Fish is a tricky thing to package up. We want it to be in really good nick when it gets to you – and we certainly don’t want any leaks. At the moment, the only way to make sure of this is to use compound materials that are not yet recyclable. As soon as there’s a brilliant recyclable alternative, we’d love to move over to it.

  • Why does sustainable fishing matter?

    We only source from fisheries that share our passion for sustainability. Having a close relationship with them is vital. It means we know exactly what they’re doing to reduce their impact on the oceans, but it also means we can work closely with them to find areas for improvement.

    We demand that our wild fish is properly certified by the Marine Stewardship Council (the MSC), and our farmed fish by the Aqua Stewardship Council (the ASC). This gives us extra peace of mind that the right standards are in place – and that they’re constantly being maintained.

    Visit our Sustainability page for more info.

  • What does it mean to be ASC certified?

    The Aquaculture Stewardship Council (ASC) label only appears on food from farms that have been independently certified as environmentally and socially responsible. ASC certification is only awarded to producers that have been independently audited by third parties against the strictest standards in the industry for environmental impact and fish welfare.

    Visit our Sustainability page for more details.

  • What does it mean to be MSC certified?

    MSC certification is assurance that the seafood you’re eating meets the highest standards for sustainable fishing. The MSC badge is widely accepted as the leading stamp of approval when it comes to the sustainability of fisheries. It is made up of three key principles: healthy fish stocks, minimised impact on the environment and effective management to deliver these outcomes.

    Head over to our Sustainability page for more info.

  • What's the traceability of your fish?

    Traceability is so important. We can trace every single wild fish back to the vessel that caught it, and every farmed fish back to the farm where it was raised.

    You can read more about this on our Sustainability page.

  • Can I freeze your products?

    You can freeze all our fish. Just have a read of the back of pack for more info.

  • Can your fish be cooked from frozen?

    No, all of our products should be fully defrosted before you cook them. If they’re frozen, whack them in the fridge at least 24 hours before cooking, to allow them to thaw out properly.

  • What’s the best way to cook your fish?

    Good question! Depends on the fish. Best thing to do is look at the on-pack instructions. All cooking equipment is different, so think of these instructions as a guide.